Assessment Type
Human Factors
Vectors Active
V1·V2·V3·V4
SI Alignment
Under Review
Just Culture Risk
Flagged
Cognitive Load
Stable
Annex 19 A2
Nov 2026
Aviation Human Factors Assessment

What a candidate says
is only half the story.
We read the rest.

Board-ready Human Factors Assessment Reports for aviation executives, directors, and pilots. Evaluated across four vectors against ICAO Safety Intelligence, Just Culture, CRM, and IATA SMS frameworks, by a human assessor with 23 years inside the industry.

Request a Free Assessment View the Framework
IATA SMS Certified CRM Qualified ICAO Doc 10159 Annex 19 Amendment 2 English · Arabic · French GDPR Compliant 23 Years Aviation Operations
Limited Availability · This Month Only
1 Shortlisted or Chosen Candidate,
Assessed Free of Charge

We are offering a complimentary Human Factors Assessment, exclusively for 5 recruitment agencies and pilot schools, on 1 of your shortlisted or chosen candidates, no cost, no obligation. I will conduct a live video interview session with the candidate personally and assess them across all four vectors.

Within 72 hours you receive two full board-ready reports with our proprietary four-vector scorecard and a boardroom interview blueprint for each candidate. See the quality of our work before you commit to anything.

Cost
£0
Capacity
1 candidate
per agency or school
Commitment
Absolutely
none
Secure Your Complimentary Audit Slot
ICAO Annex 19 Amendment 2, November 2026

The industry is moving from Safety Management to Safety Intelligence.

ICAO Doc 10159 changes everything. The days of filing a report after an incident are ending. Organisations are now required to anticipate risks before they happen, and that depends entirely on the quality of their people at the top.

Safety Management System (SMS), Before
  • Incident occurs → report filed
  • Reactive by design
  • Compliance and paperwork focused
  • Data collected after the fact
  • Leadership quality assumed, not assessed
→
Safety Intelligence (ICAO Doc 10159), Now
  • Continuous data collection and analysis
  • Predictive, risks identified before incidents
  • Culture and leadership dependent
  • Just Culture is a prerequisite, not a preference
  • Human capacity is the critical variable
Why this matters for recruitment Hiring the right people has always mattered. Under Safety Intelligence, it becomes a compliance requirement. The data systems are only as good as the leaders interpreting them, communicating them, and building the cultures that make people feel safe enough to report. LMB Consulting Services assesses exactly that, before you make the final decision.
Why This Matters

The gap most candidate interviews
always miss.

Standard aviation recruitment assesses qualifications, experience, and track record. Very few firms assess how a candidate actually communicates safety, the language they use under pressure, the authority gradients they create, the cultural assumptions they make, and the gaps they reveal when challenged.

Under ICAO's Safety Intelligence framework, these are no longer soft skills. They are the skills the entire system depends on. A Safety Director who deflects questions, an Accountable Manager who creates an atmosphere where crew don't report freely, a Chief Pilot whose communication breaks down under pressure, a First Officer who stays quiet rather than challenge a decision, a Foundation or Early Career pilot who has not yet built the habit of speaking up, these are not just poor hires. They are systemic risks.

LMB Consulting Services provides a structured, forensic assessment of these human factors indicators, conducted through a live video interview session with each candidate, delivered as a board ready report, and mapped directly to ICAO Safety Intelligence and Annex 19 Amendment 2 requirements.

◈
On AI Screening Tools AI can scan CVs and match keywords. It cannot assess whether a candidate creates an environment where crew feel safe to speak up, or whether a junior candidate has the instinct to speak up themselves. It cannot detect the evasion pattern that appears only when a candidate is challenged. It cannot tell whether someone has learned to navigate authority well, or hasn't yet been tested by it. That requires a trained human observer, and that is what every LMB assessment delivers.
The Assessment Framework

Four vectors. One clear picture.

Each assessment analyses a live video interview session using a proprietary four vector framework, now fully mapped to ICAO Safety Intelligence competency requirements and Annex 19 Amendment 2.

V1
Executive Safety Intelligence Alignment

Does this candidate think predictively, or only after something goes wrong?

This vector assesses whether the candidate demonstrates thinking that goes beyond compliance. Under ICAO's Safety Intelligence model, candidates at every level, from Foundation pilot to Accountable Manager, must interpret live safety data, anticipate emerging risks, and drive proactive decisions. I assess evidence of predictive thinking, data literacy, and the ability to translate safety intelligence into operational action, not just policy reference.

V2
Just Culture & Reporting Environment Risk

Does their communication style make people feel safe enough to report?

Safety Intelligence depends entirely on the quality of data flowing into the system, and that data only flows in a genuine Just Culture. This vector assesses whether the candidate's communication style creates an environment where people speak up freely, or one where fear, deflection, or blame silently starves the system. Under Annex 19 Amendment 2, this is a direct compliance risk.

V3
Linguistic Cognitive Load & Safety Communication

Can they communicate precisely when complexity and pressure are highest?

As organisations move to real-time data interpretation, the communication demands on candidates increase significantly. This vector examines how candidates handle complexity under pressure, whether they simplify without distorting, communicate clearly across crew levels, and maintain precision when cognitive load is at its peak. A candidate who communicates poorly under pressure is a systemic risk in a Safety Intelligence environment.

V4
Closed-Loop Verification & Intelligence Cycle Integrity

Do their decisions follow through, or trail off without verification?

The Safety Intelligence model is a continuous cycle: data collected, risks identified, actions taken, outcomes measured, system updated. This vector assesses whether the candidate demonstrates genuine closed-loop thinking. Candidates who cannot close loops cannot sustain a Safety Intelligence system. Under ICAO Doc 10159, this is now a core competency, not an optional quality.

How It Works

How an Assessment Works.

No disruption to your existing process. We work at the end of your shortlisting stage, adding a structured human factors layer before the final decision is made.

01

Live Video Interview Session

I conduct a structured, one to one live video interview session directly with the candidate, typically 45 to 60 minutes, covering scenario based questions mapped to all four vectors. All materials handled under UK GDPR protocols.

Live Assessment
02

Framework Analysis

Following the session, responses are analysed against the framework in three structured passes, first impression, framework scoring, and final verification. Verbal, vocal, and communication patterns assessed across all four vectors against ICAO Safety Intelligence competency standards.

Human Assessment
03

Framework Scoring

Each vector scored 1–5 against the proprietary grading criteria. Specific observations and timestamps recorded as evidence for every score assigned.

Evidenced Scoring
04

Report Compilation

Executive Summary, Quantitative Scorecard, In-Depth Safety Intelligence Compliance Breakdown, and Strategic Boardroom Interview Blueprint produced as a single cohesive report.

Board-Ready Report
05

Risk Verdict

Final portfolio risk rating: Low Risk / Medium Risk / High Risk, with a definitive recommendation your board can act on immediately, mapped to Annex 19 Amendment 2 requirements.

Clear Verdict
06

Delivery & Debrief

Report delivered within three to five working days. Optional 30-minute debrief call available to walk through findings and answer board questions.

3–5 Working Days
Risk Scoring

Five levels. One standard.
Applied consistently to every candidate.

Every vector is scored against the same five-level framework, providing a consistent, defensible basis for board-level decisions.

5

Elite, Active Safety Intelligence Catalyst

Demonstrates predictive safety thinking, minimises authority gradients, builds genuine Just Culture environments, and closes loops with verified outcomes. Fully aligned with ICAO Doc 10159 leadership requirements.

Highly Recommended
4

Strong, Near-Elite Performance

Strong human factors awareness with minor gaps under pressure. Demonstrates most Safety Intelligence leadership behaviours consistently with targeted development areas identified.

Recommended
3

Compliant, Standard Checkbox Alignment

Meets minimum regulatory requirements but relies on rules over genuine safety intelligence understanding. Risk of performance degradation as ICAO expectations increase post November 2026.

Conditional
2

At Risk, Significant Risk Indicators

Notable communication failures under pressure. Evidence of authority suppression or cultural rigidity that would compromise reporting culture. Significant development required before placement.

High Caution
1

Toxic, High Regulatory Liability

Leadership style actively suppresses frontline safety reporting, directly undermining the Safety Intelligence data pipeline. Evasive under pressure, culturally rigid, assumes comprehension without verification. Incompatible with Annex 19 Amendment 2.

Do Not Recommend
Lala Malika Bourka, Founder, LMB Consulting Services
About the Assessor

Lala Malika Bourka

Founder, LMB Consulting Services · Southend-on-Sea, Essex, UK

I spent 23.5 years in aviation operations at Saudi Airlines, 20 years as cabin crew, including 10 years serving exclusively cockpit crew, followed by 3.5 years as an Inflight Service and SMS Instructor. In that time, I watched thousands of hours of human behaviour under pressure, how people communicate when things are difficult, how they lead when the stakes are high, and where the gaps appear between what someone says and what they actually do.

That experience taught me something that no qualification can fully capture: how a person behaves in the room tells you more than their CV ever will.

Alongside my aviation career, I spent seven years working as a community interpreter across NHS, mental health, and legal settings, high-stakes environments where a single misread word, hesitation, or evasive answer can carry real consequences. That work sharpened a different but related skill: reading nuance, stress, and comprehension gaps in spoken communication, exactly the kind of signal a written report or a scripted interview will never capture.

I founded LMB Consulting Services to bring that observation capability to aviation recruitment and training, from Foundation level through to the shortlist stage, where the decision matters most. I use a structured, forensic approach to assess human factors indicators through a live video interview session with each candidate, giving recruitment specialists, flight schools, and aviation operators a clear, evidence based picture before the final decision is made.

My work is fully aligned with ICAO's Safety Intelligence framework and the requirements of Annex 19 Amendment 2, effective November 2026.

IATA SMS Certified IATA CRM Certified 23.5 Years Aviation Inflight Service Instructor NHS Community Interpreter GDPR Compliant English · Arabic · French
Why LMB Consulting Services

Assessment built on experience
no classroom can teach.

The observations in every report are grounded in credentials that very few consultants in this field possess simultaneously.

✈

20 Years Cabin Crew · Saudi Airlines

Including 10 years serving exclusively cockpit crew, with deep operational knowledge of Gulf aviation culture, international safety protocols, and multicultural crew dynamics across decades of international operations.

◈

IATA SMS Certificate

Safety Management System certification from the world's leading aviation body, the international standard against which every assessment is benchmarked and now updated to Safety Intelligence.

◉

CRM Certificate · Saudi Airlines

Crew Resource Management qualification, covering communication, decision-making, situational awareness, authority gradients, and leadership under operational pressure.

◎

3.5 Years Inflight Service & SMS Instructor

Delivering SMS and service training to international cabin crew, direct experience of how safety culture is communicated, absorbed, and resisted in practice.

◇

7 Years · NHS & Mental Health Interpreting

Community interpreting in high-stakes legal, medical, and mental health settings, an advanced ability to detect nuance, evasion, stress indicators, and comprehension gaps in spoken communication.

◆

Multilingual · English · Arabic · French

Assessments and reports available in three languages. Critical for Gulf, MENA, and international operators where cultural communication dynamics carry direct safety implications.

🔒

GDPR Certified · UK Compliant

Formally certified in UK GDPR compliance, with professional experience handling sensitive personal data in regulated financial services, ensuring the secure, compliant management of all candidate sessions and assessment data.

📋

ICAO Doc 10159 · Annex 19 Amendment 2

All assessments are now fully aligned with ICAO's Safety Intelligence Manual and the November 2026 Annex 19 Amendment 2 requirements, providing clients with compliance-ready human factors insight at the shortlist stage.

Who We Work With

Assessments for the organisations
where safety leadership matters most.

Airlines & Charter Operators
Aviation Recruitment Agencies
Gulf & MENA Carriers
Aviation Training Organisations
Pilot Schools
Executive Search Firms
Aviation Consultancies
Regulatory Bodies
Data Security & Compliance

How We Handle Data: Our Compliance & Security Standard

At LMB Consulting Services, we treat candidate privacy with the highest level of professional discipline. Assessments are conducted as live video sessions with the candidate, not through submitted recordings, and what you receive is the completed assessment report.

Backed by professional experience managing sensitive financial compliance data and certified UK GDPR protocols, all handling is carried out to a professional, disciplined standard.

1

Live Video Session

Paid assessments are conducted as a live video session with the candidate, recorded to support the accuracy of the report. Complimentary introductory assessments are conducted live and are not recorded.

2

Secure Local Storage

Where a session is recorded, the recording and transcript are stored on encrypted local storage, accessible only to the assessor, for the duration of the assessment and reporting period.

3

Confidential Report Delivery

What you receive as standard is the completed assessment report. The session recording or transcript is not sent automatically.

4

Strict 15 Business Day Purge Policy

If a transcript is needed for your records, it can be provided on request within 15 business days of the report being delivered. After that period, all session recordings and transcripts are permanently deleted and are no longer available.

Compliance Summary
Session Handling
Conducted live by the assessor, paid sessions recorded for accuracy
Storage Security
Encrypted local storage, assessor access only
Report Delivery
Delivered securely under signed Participant Agreement
Transcript Availability
On request, within 15 business days of report delivery
Framework
UK GDPR, fully certified and compliant
Our Data Guarantee

"We protect what matters to you by protecting your process. Recruitment agencies get unassailable human factors insights and protect their placement fees, flight schools get a trusted development tool and protect their reputation, everyone gets absolute peace of mind."

Get In Touch

Start with a conversation.

Email us directly to discuss your assessment requirements and receive a sample report. No commitment required. Assessments and reports available in English, Arabic, and French.

Limited Introductory Offer
1 Shortlisted or Chosen Candidate, Assessed Free

To demonstrate the depth and standard of my methodology, I am offering a complimentary Human Factors Assessment on 1 of your shortlisted or chosen candidates, at no cost and with no obligation.

I conduct a live video session with the candidate. You receive a full board ready report. This is your opportunity to see exactly what you are commissioning before you commit.

Available to recruitment agencies, airlines, and pilot schools · Limited availability
Email contact@lmbconsultingservices.london
Phone +44 7405 304049
Website lmbconsultingservices.london
Based Southend-on-Sea, Essex, UK
Coverage UK · Gulf · MENA · International (Remote)
Languages English · Arabic · French
Request Your Complimentary Assessment